Most repairs that technicians have to make are because of problems that could have been prevented through regular maintenance. This alone makes our club worth joining, you save money and we help you cut down on preventable issues, extending the life of your heating, cooling & plumbing systems.
Obviously a lot of companies offer these services, but not all companies went beyond that. Below you will learn how our maintenance program is industry leading and how much value we give back to you, because you too are part of our Peterman Family and should be treated as such.
It Starts With The Same Guarantees That We Provide To Every Single Customer.
Owner's Voice Guarantee.
If for any reason you feel there is an issue with a repair, installation, or employee, you will have direct access to the owner to discuss the issue. You are dealing with a family owned company & you will be treated like family.
We Value Your Time Guarantee.
Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our technician arrives, we will call you so you don’t have to waste your time waiting, and we’ll send you an email with the technician’s picture and biography so you know who will be showing up at your door.
We Value Your Home Guarantee.
Our technicians use shoe covers and drop cloths to protect your home. We will make sure they leave your home’s interior in the same condition it was before they arrived. If we don’t get it to your satisfaction, then we will clean your home.
We agree to accept responsibility for making sure you are not only a satisfied customer, but also feel confident enough to tell a friend about our company. If for any reason you are dissatisfied with our service or our people and would not consider telling a friend about our company, we will do whatever it takes to make it right and correct the problem.
One Year “Test Drive” Guarantee!
If you are unhappy with your installation and we cannot fix it, then we will remove the system and refund 100% of your original investment at any time during the first year. Period!
5-Star Service Guarantee.
Our technicians are the best in skill, attitude and workmanship. We provide extensive training to keep them up to date with new market developments. That means you get the most knowledgeable technicians in the industry. When they have finished in your home, if they have not performed in accordance with these high standards, we will do everything in our power to correct the situation and make it right.
Your Protection Club Benefits
- Never Pay a service fee or after hour rate
- 15% Discount On Repairs
- 5% Discount on installations
- Request a technician
- Saturday Maintenance Visits
- Members Only Service Line
- Filter Change Reminders
- Member Appreciation Events
- Monthly Member Specials
- We Know Pete Referral Cash Bonuses
- Up to $2,500 in Member-Only coupons!
Your Protection Club Semi-Annual Maintenance Services
Air Conditioner Outdoor Coil Cleaning
We will make sure it is cleaned to perfection, plus change out the dirty filter.
Furnace 22-Point Inspection
From top to bottom, we will make sure that your furnace is safe, and that your family is protected from potential poisonous gas leaks.
BONUS! Furnace Performance Report
Hairline cracks that emit harmful gases often go unnoticed. We will check gas levels before and after service and document it for your safety.
Whole House Plumbing Inspection
Our Plumbers go behind the scenes with a 103-point inspection to catch plumbing problems before they begin.
PLUMBING BONUS! Safety Valve Tags
We will tag shut-off valves for quick identification in emergencies.
Chore Of Your Choice
Need a light bulb changed? Trash taken out? Newspaper brought in? Just ask. That is what family is for.
Helping You Help Others: Service Project Of The Month
From fundraisers to clothing and food drives, we are your partners in the community!